Support Specialist 4

Enablement Security Audits We made significant enhancements to the enablement invitation process to create a more robust audit trail for all of your onboarding transactions. This upgrade includes t...

Acronym/Abbreviation Description 8(a) A certification offered United States Small Business Administration (SBA) that enrolls a business in the SBA’s Business Development Program and allows t...

  UPDATING NAICS CODE Log in the portal you registered to or go to sgw.suppliergateway.com  To Update your Company's Organizational Profile  1. Locate the menu options on the left of the page.  Scr...

If you received an email stating your EIN/TIN is invalid, there are a few easy steps you can take to correct the issue. Why did I get the message? Your Tax Identification Number (TIN) or Employer I...

If you uploaded spend by mistake, or accidentally uploaded spend twice...Don't panic.  You can delete the spend information by following these steps.   All of these instructions assume you have acc...

About the Internal User Report The system tracks metrics about your user's access and activity while they are logged in.  Some of this information is accessible via a simple dashboard that you can ...

We aim to provide the best product and user experience, but we understand that circumstances can change.  Before you cancel your subscription, we would love to address any concerns or issues you mi...

About Getting a Copy of Your Invoice or Receipt We provide you with proof of payment for your SupplierGATEWAY subscriptions or services via invoices and receipts available online in the system. If ...

We calculate your score based on your financial risk and business strength, giving buyers a new way to view your business. Registering in the SupplierGATEWAY system and updating your profile can au...

This condition occurs when you have more than one user account in the system If you encountered this message - we have already received notice of the condition (the system sends us a message) so, y...