SRM - Aria — Getting the Most from Your AI Assistant

ARIA QUICK SUMMARY

Aria is SupplierGateway's built-in AI assistant, accessible from within the SRM console.

Aria knows the full SupplierGateway platform and KB — including badge articles, compliance guidance, and platform how-to.

Aria is context-aware — it knows which page of the platform you are on and provides relevant guidance accordingly.

Aria accepts any free-text question, not just the quick question prompts shown on screen.

Best practice: use Aria as your first port of call for any platform or compliance question. It is available 24/7 with no support ticket required.

For specific badge questions, Aria can draw on the comprehensive SupplierGateway Badge Knowledge Base.

What Aria Can Help With

Badge questions	What does a specific badge mean? What is the verification process? Which body issues it? (Full badge KB articles are also available.)
Compliance guidance	What does Section 889 require? What certifications apply to government contracting? What is WBENC certification?
Platform how-to	How do I set up Assurance Criteria? How do I request badge access? How do I bulk upload suppliers?
Business case support	How do I explain supplier assurance to my CFO? What are the risks of not monitoring supplier compliance?
SRM interpretation	What does Watch: Risk Rising mean? What should I do about an Exceptions & Issues flag?

How to Use Aria Effectively

Aria performs best with specific, contextual questions. Compare:

Less effective

What should I do about supplier compliance?

More effective

One of my suppliers is flagged in Exceptions & Issues because their Section 889 badge has expired. What are my options?

Include the supplier type, the badge involved, the compliance framework, or the business context wherever relevant — the more context you provide, the more useful the response.

Quick Question Prompts

Aria surfaces contextual quick question prompts based on your current location in the platform. These are a useful starting point but cover only a fraction of what Aria can answer. Ask anything — Aria is designed for open-ended questions.

BEST PRACTICE — USING AI FOR COMPLIANCE GUIDANCE

• Aria is most useful for explaining concepts, surfacing requirements, and suggesting next steps. For formal legal or regulatory compliance decisions, validate AI guidance against authoritative sources or seek professional advice.
• Use Aria to prepare for conversations with legal or compliance teams — not to replace them.
• For specific badge questions, Aria can reference the full SupplierGateway Badge Knowledge Base — ask about any badge by name.
• For emerging or jurisdiction-specific regulations, supplement Aria's guidance with current official sources.

SupplierGateway SRM User Success Knowledge Base. For guidance purposes. Regulatory content should be validated with qualified advisors.