Canceling Your SupplierGateway Subscription

We aim to provide the best product and user experience, but we understand that circumstances can change. 

Before you cancel your subscription, we would love to address any concerns or issues you might be facing. Please contact our Customer Success Team to discuss potential solutions, discounts, or alternative plans that better suit your needs. Your satisfaction is our priority, and we are here to help.

This article provides step-by-step instructions to ensure a smooth and hassle-free cancellation experience. We aim to make this transition as easy as possible while offering support should you have any questions or need further assistance.

If you still wish to proceed with the cancellation, please follow the steps below.

 

For Enterprise Clients

You need to be an admin to cancel your subscription(s). Follow these steps:

1. Log into your Client Enterprise Portal.
2. Go to Settings > Manage Subscriptions.
3. Click the “x” next to the service you wish to cancel.
4. Send a note to your Customer Success Manager (CSM) explaining why you are canceling. This information helps us improve our products and services.

For Suppliers

To cancel your subscription(s), including your Enhanced Digital Certification (EDC), the admin on your business account should follow these steps. If you have questions about your admin status, please contact Support (red help icon).

1. Log into the portal you are registered to.
2. Go to Settings > Manage Subscriptions.
3. Click the “x” next to the service you wish to cancel.

Important Notes

• EDCs are non-refundable.
• Premium Subscriptions are non-refundable.
• All subscription cancellations take effect immediately.

We hope this guide has provided clarity and steps to cancel your subscription successfully. While we're sorry to see you go, we appreciate the time you've spent with us and hope to serve you again if your business needs change. Should you have any lingering questions or require additional assistance during the cancellation process, please don't hesitate to contact our SG Support team. Your feedback is valuable to us, and we wish you all the best in your future endeavors. Thank you for being a part of our community.